Privacy Policy

At The Wooden Spoon Preserving Company Ltd we are committed to protecting your privacy and security. We will only use the information that we collect about you to process your order and to provide you with the best possible online service. The Wooden Spoon Preserving Company Ltd will not disclose customer information to third parties.

The information held on your account may be updated via the members area of the website accessible after logging onto your account using your email address and password. You can also check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address

The information collected will be used for:

  • providing you with information about your order
  • providing you with information about our promotions, events, recipes and new products if you give us the consent
  • it may be necessary to share this information with relevant, trusted organisations when legally required to do so, e.g. in the case of a card fraught

We will never collect sensitive information about you without your explicit consent.

With your permission, we may send you occasional email about our store, new products, promotions and other updates. We will not e-mail you in the future unless you have given us your consent. If you do opt-in to our email newsletter we will give you the chance to refuse any future marketing emails (by un-subscribing) from this service.

We use technology to track the patterns of visitors to our site. This can include using a “cookie” which is a small amount of data that would be stored on your browser. The information collected in this way can be used to identify you and enable us to provide personalized features. Cookies must be enabled to purchase online in our store to embrace privacy and security related issues regarding your visit to this site. By enabling cookie support on your browser, the communication between you and this site is strengthened to be certain it is you who is making transactions on your own behalf, and to prevent leakage of your private information. This information is not shared with any third parties and does not contain any personally identifying information or your card details.

Your credit card details are encrypted through the Payment Card Industry Data Security Standard which ensures the secure handling of card information by our store and its service provider. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

Our website also uses the latest security authentication called “3D Secure” as an additional fraud prevention scheme while processing transactions. This service is provided by Sage Pay systems. It allows you to create and assign a password to your card that is then verified whenever a transaction is processed through any site that supports the use of the scheme. The addition of password protection allows extra security on transactions that are processed online.

By purchasing online you agree that your information is transferred to the United States.

The Wooden Spoon reserves the right to amend or remove any section of this privacy policy without prior notice. By using the website, you are accepting our privacy policy. If you have any questions/comments about privacy, please contact us on 01233 812251 or